Terms of service

Last updated: October 9, 2026

These Terms of Service (“Terms”) govern your use of Ballford.com and purchases made through the website.

Ballford is operated by:

Main Street Limited
Company No.: 79323348
39/F THE CTR
99 QUEEN'S ROAD CENTRAL
Hong Kong

Email: info@ballford.com
Website: Ballford.com

Throughout these Terms, “Ballford”, “we”, “us”, and “our” refer to Main Street Limited.

By accessing Ballford.com, placing an order, or otherwise using our services, you agree to these Terms.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded or limited under applicable law.

1. Our Online Store

Ballford operates an online retail store offering golf products and accessories, including personalized golf gloves and other golf-related products.

Some products may be customized or personalized according to information supplied by the customer.

You must provide accurate and complete information when placing an order.

You may not use Ballford.com, our products, or our services for unlawful, fraudulent, abusive, or unauthorized purposes.

We reserve the right to refuse service, cancel transactions, or restrict access where reasonably necessary to prevent fraud, misuse, unlawful conduct, or violations of these Terms.

2. Eligibility to Purchase

By placing an order, you confirm that you have legal capacity to enter into a binding contract or are purchasing with the appropriate authorization where required by applicable law.

You are responsible for ensuring that all information submitted during checkout is accurate and complete.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications, materials, colors, personalization options, and other information displayed on Ballford.com are accurate.

However, reasonable variations may occur.

For example:

• Colors may appear differently depending on your screen or device
• Natural materials such as leather may vary in grain, texture, shade, or appearance
• Handmade or personalized products may contain small differences between individual units
• Product packaging may occasionally differ from images shown online

Reasonable variations do not necessarily constitute a defect.

Nothing in this section affects any rights you may have where a product is defective, materially different from its description, incorrectly supplied, or otherwise fails to comply with applicable law.

4. Personalized and Custom Products

Certain Ballford products may be personalized or otherwise produced according to customer-supplied information.

Customization may include:

• Initials
• Names
• Monograms
• Custom text
• Engraving
• Size selections
• Hand selections
• Color selections
• Other customer-selected specifications

You are responsible for checking personalization information carefully before submitting your order.

We will normally manufacture personalized products according to the information submitted or confirmed by you.

If a customer enters incorrect initials, spelling, size, hand, color, or other personalization information and the product is correctly manufactured according to those instructions, Ballford is generally not responsible for the customer's input error.

This does not affect your rights where Ballford incorrectly produces the product, supplies the wrong product, or provides a defective or otherwise non-conforming item.

5. Orders

After placing an order, you may receive an electronic confirmation.

Receipt of an automated order confirmation does not necessarily mean that your order has been finally accepted.

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• A price or product listing contains an obvious error
• Payment cannot be authorized
• Fraudulent or unauthorized activity is suspected
• The order violates these Terms or applicable law
• Required customization information is missing
• We are unable to fulfill the order for another legitimate reason

If we cancel an order after payment has been collected and no goods are supplied, we will refund the relevant amount.

6. Prices

Prices displayed on Ballford.com are shown in the currency made available through the website or checkout.

The total amount payable will be shown before you complete your purchase.

Any separately applicable shipping costs, taxes, duties, or other charges that we collect directly will be disclosed where appropriate before the order is submitted.

We may change product prices prospectively at any time.

Price changes will not normally affect orders that have already been accepted.

7. Pricing Errors

We make reasonable efforts to display accurate pricing, but genuine errors may occur.

If a product has been listed at an obviously incorrect price due to a technical, administrative, or other genuine error, we may contact you before accepting or fulfilling the order.

Where appropriate, you may be offered the option to:

• Purchase the product at the correct price; or
• Cancel the affected order

If an affected order is cancelled after payment has been collected, the applicable payment will be refunded.

8. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by third-party:

• Payment processors
• Acquiring banks
• Payment gateways
• Financial institutions
• Fraud prevention providers

By submitting payment information, you confirm that you are authorized to use the selected payment method.

You authorize the applicable payment provider to charge the total amount shown before completion of checkout.

We may use payment verification and fraud prevention systems before accepting or processing an order.

Ballford does not necessarily receive or store complete payment card information.

9. Order Confirmation

After successfully placing an order, you should receive confirmation using the contact information supplied during checkout.

It is your responsibility to ensure that your email address and other contact details are accurate.

If you do not receive an order confirmation, please contact:

info@ballford.com

10. Shipping and Delivery

Shipping options, processing estimates, customization periods, and estimated delivery periods may be displayed on Ballford.com, the product page, or during checkout.

Unless expressly guaranteed otherwise, processing and delivery dates are estimates.

Delivery or dispatch may be affected by circumstances including:

• Customization requirements
• Carrier delays
• Customs processing
• Weather
• Public holidays
• Transportation interruptions
• Incorrect or incomplete customer information
• Unusually high order volumes
• Supply-chain delays
• Circumstances outside our reasonable control

We will make reasonable efforts to fulfill orders within the timeframes communicated to customers.

Where we become unable to supply an order within a reasonable period, we may contact the customer regarding available options.

Hong Kong's Trade Descriptions Ordinance regulates specified unfair trade practices, including conduct around accepting payment without a reasonable basis for believing goods can be supplied within the specified or a reasonable period. customs.gov.hk

Additional information may be provided in our Shipping Policy.

11. Shipping Address

You are responsible for providing a complete and accurate shipping address.

If you notice an error, contact:

info@ballford.com

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered customization, fulfillment, or shipping.

If delivery fails because the customer supplied an incorrect or incomplete address, we may require payment of reasonable additional shipping costs before reshipping the order.

12. Risk and Ownership

Risk in a product will transfer in accordance with applicable law.

Unless otherwise required by applicable law, ownership of products may remain with Ballford until full payment has been received.

Nothing in this section limits rights that cannot lawfully be excluded.

13. Returns and 60-Day Guarantee

Ballford offers a 60-day return guarantee for eligible products, subject to the terms of our Returns & Refund Policy.

The 60-day period begins on the date the applicable product is delivered.

Personalized or custom-made products may be subject to additional restrictions because they are manufactured according to customer-supplied specifications.

Detailed information regarding:

• Returns
• Refunds
• Personalized products
• Exchanges
• Defective products
• Incorrect products
• Return shipping
• Cancellations

is provided in our Returns & Refund Policy.

Any advertised guarantee will be administered according to the terms communicated with that guarantee.

Nothing in these Terms excludes any consumer rights that cannot lawfully be excluded.

14. Defective, Damaged, or Incorrect Products

Products supplied by Ballford should correspond with the description under which they are sold and comply with applicable requirements.

If you receive a product that is:

• Defective
• Damaged
• Incorrectly manufactured
• Incorrectly personalized by Ballford
• Materially different from what you ordered
• Otherwise non-conforming

please contact:

info@ballford.com

Depending on the circumstances, an appropriate remedy may include:

• Repair
• Replacement
• Correct product
• Price reduction
• Refund

Any voluntary guarantee offered by Ballford does not exclude rights that cannot lawfully be excluded.

15. Product Availability

Products may occasionally become unavailable after an order is submitted.

If we cannot fulfill an order, we may:

• Contact you regarding an alternative
• Cancel the affected item
• Issue an applicable refund

We are not required to supply a product where performance has become impossible, provided we comply with applicable legal obligations.

16. Promotions and Discount Codes

Ballford may periodically offer:

• Discount codes
• Promotional pricing
• Bundles
• Seasonal offers
• Limited promotions
• Other special offers

Specific promotions may be subject to additional terms disclosed in connection with the offer.

Unless otherwise stated:

• Promotional codes have no cash value
• Offers may not be combinable
• Discounts may apply only to selected products
• Promotions may be restricted by customer, market, location, quantity, or period
• Promotions may end prospectively

Promotional pricing, savings claims, availability statements, and other marketing representations will be made subject to applicable law.

Hong Kong's Trade Descriptions Ordinance prohibits false trade descriptions and specified unfair trade practices, including misleading representations connected with consumer transactions. customs.gov.hk

17. Gift Cards and Store Credit

If Ballford offers gift cards or store credit, separate or additional terms may apply.

Any restrictions or limitations will apply subject to applicable law.

18. Subscriptions and Recurring Purchase Options

Where Ballford offers a subscription, recurring delivery arrangement, membership, or other recurring purchase option, the applicable:

• Price
• Billing frequency
• Renewal terms
• Cancellation method
• Material conditions

will be disclosed before the customer agrees to the recurring purchase.

By selecting a recurring purchase option and completing checkout, you authorize the applicable recurring charges according to the terms shown at the time of purchase.

Customers may cancel future subscription renewals in accordance with the applicable subscription cancellation policy.

Cancellation of a subscription does not automatically cancel an order that has already been processed, charged, customized, or dispatched.

Questions regarding recurring purchase options may be sent to:

info@ballford.com

19. Website Accuracy

We may correct genuine:

• Typographical errors
• Inaccuracies
• Omissions
• Product descriptions
• Pricing information
• Promotional information
• Availability information

where reasonably necessary.

We may update website information prospectively.

Nothing in this section permits us to misleadingly alter a concluded transaction or avoid obligations that apply under applicable law.

20. Website Availability

We aim to keep Ballford.com accessible and functional but do not guarantee uninterrupted availability.

The website may occasionally become unavailable due to:

• Maintenance
• Technical problems
• Hosting failures
• Security incidents
• Third-party disruptions
• Circumstances outside our reasonable control

We may update, modify, suspend, or discontinue website features where reasonably necessary.

21. Intellectual Property

Unless otherwise stated, Ballford.com and its content are owned by, licensed to, or lawfully used by Main Street Limited.

This may include:

• Ballford branding
• Logos
• Product photographs
• Graphics
• Website designs
• Product descriptions
• Videos
• Written content
• Layouts
• Other creative materials

You may use Ballford.com for personal, non-commercial shopping purposes.

Without appropriate authorization, you may not:

• Reproduce substantial portions of the website commercially
• Copy or redistribute our content for commercial purposes
• Misrepresent an association with Ballford
• Use our branding deceptively
• Claim our intellectual property as your own

Nothing in this section restricts uses permitted by applicable intellectual property law.

22. Reviews and User-Submitted Content

Where Ballford allows customers to submit reviews, photographs, comments, feedback, or other content, you remain responsible for the content you provide.

You must not submit content that is:

• Unlawful
• Fraudulent
• Defamatory
• Threatening
• Infringing
• Intentionally misleading
• Malicious
• Invasive of another person's privacy
• Infringing another person's intellectual property rights

By voluntarily providing content for publication, you grant Ballford a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and adapt that content for legitimate business and marketing purposes, to the extent permitted by law.

You must have the necessary rights to any submitted material.

23. Prohibited Uses

You may not use Ballford.com to:

• Commit fraud
• Violate applicable law
• Interfere with website security
• Introduce malicious software
• Attempt unauthorized access to systems
• Scrape or harvest information unlawfully
• Misrepresent your identity
• Infringe intellectual property rights
• Abuse payment, promotional, return, subscription, or refund systems
• Conduct chargeback or payment fraud

We may restrict access, withhold services, or cancel affected transactions where reasonably necessary to protect Ballford, customers, payment providers, or third parties.

24. Third-Party Services

Ballford may rely on third-party providers, including:

• Shopify
• Payment processors
• Acquiring banks
• Shipping carriers
• Warehouses
• Manufacturers
• Fulfillment partners
• Analytics providers
• Advertising providers
• Customer support platforms

Third parties may operate subject to their own terms, policies, and legal obligations.

Processing of personal information is further described in our Privacy Policy.

25. Privacy

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy.

By using Ballford.com, you acknowledge that personal information may be processed as described in that policy and subject to applicable law.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by law.

To the maximum extent permitted by applicable law, Ballford will not be liable for indirect, incidental, or consequential losses that were not reasonably foreseeable as a result of the relevant transaction.

Nothing in these Terms is intended to exclude:

• Rights relating to defective or non-conforming goods
• Liability that cannot lawfully be restricted
• Mandatory consumer protections
• Liability for fraud or fraudulent misrepresentation where applicable

Any contractual limitation will operate only to the extent legally enforceable.

Hong Kong legislation includes the Control of Exemption Clauses Ordinance, which limits the extent to which contractual terms can exclude certain civil liabilities. consumer.org.hk

27. Events Outside Our Reasonable Control

To the extent permitted by law, we will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These circumstances may include:

• Natural disasters
• Severe weather
• War or civil disturbance
• Government restrictions
• Customs delays
• Transportation interruptions
• Postal or courier disruptions
• Widespread telecommunications failures
• Cyber incidents outside our reasonable control
• Strikes or labor disruptions
• Supply-chain disruption

Where appropriate, we will take reasonable steps to reduce the effect of such circumstances.

28. Indemnification

To the extent permitted by applicable law, and particularly in relation to business or non-consumer use, you agree to be responsible for losses reasonably arising from:

• Your unlawful misuse of Ballford.com
• Fraudulent conduct
• Intentional infringement of third-party rights
• Deliberate violations of these Terms

This section does not reduce mandatory consumer protections.

29. Fairness of Contract Terms

These Terms are intended to operate fairly and reasonably.

Nothing in these Terms is intended to create an unconscionable contractual arrangement or exclude rights in a manner prohibited by applicable law.

Hong Kong's Unconscionable Contracts Ordinance (Cap. 458) gives courts powers in relation to consumer contracts found to be unconscionable. consumer.org.hk

30. Governing Law

These Terms and contracts concluded through Ballford are governed by the laws of the Hong Kong Special Administrative Region, without excluding any mandatory consumer protections that apply under another jurisdiction where such protections cannot lawfully be excluded.

31. Disputes and Consumer Complaints

If you have a complaint, please contact us first so we can try to resolve the matter directly:

info@ballford.com

Please provide your order number and a clear description of the issue.

Customers may also have access to complaint, court, tribunal, regulatory, or alternative dispute-resolution procedures available under applicable law.

In Hong Kong, consumers may contact the Consumer Council, which assists consumers with complaints and may seek to resolve appropriate disputes through conciliation. consumer.org.hk

Nothing in this section prevents you from bringing a claim before a court or tribunal with jurisdiction over the dispute.

32. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent reasonably necessary where legally possible.

The remaining provisions will continue in effect.

33. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it.

34. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our products or services
• Changes in our business operations
• Changes in applicable law
• Changes in technology
• Security requirements
• Regulatory requirements

Updated Terms will be published on Ballford.com with a revised “Last updated” date.

Changes will apply prospectively unless otherwise permitted by law.

35. Entire Agreement

These Terms, together with any policies expressly incorporated into them, form the terms governing your use of Ballford.com and purchases through the website.

Relevant policies may include:

• Returns & Refund Policy
• Privacy Policy
• Shipping Policy
• Subscription or recurring purchase terms
• Product-specific terms communicated before purchase

36. Contact Information

Questions regarding these Terms of Service may be sent to:

Main Street Limited
Company No.: 79323348
39/F THE CTR
99 QUEEN'S ROAD CENTRAL
Hong Kong

Email: info@ballford.com
Website: Ballford.com